Returns: Accepted within 30 days of receipt.
Exchanges: Accepted within 90 days of receipt.

A limited warranty is provided for one year.
The warranty does not cover items with accidental damage, water damage (oxidation), vandalism, or repairs by anyone other than Wilzee or an authorized repair facility.
All repair processes will be communicated to the customer. If we are unable to repair the item, it will be shipped back to you. No refunds or guarantees of repair will be provided.
If accidental damage to the item is discovered, the warranty will be automatically voided.

The returned item must be in the same condition as received and include all accessories.
The item must match our records for IMEI or serial number.
We reserve the right to refuse any return or refund request if the item does not match what was received by the customer.

Returns are processed within 5 business days of receiving the item.
All returned products will be checked against our records, including matching serial numbers and included accessories.
Refunds will be issued within 7 business days and applied to the original payment method used by the customer. No exceptions.

If the customer changes their mind, the item is not what they were looking for, or it is no longer needed, they are responsible for the return shipping fees.
A return label will not be provided for these cases.

If a damaged item is received, it must be reported within 2 business days so we can open a claim with the carrier.
If the item is not as described, defective, or missing parts or accessories, the customer must contact us immediately to resolve the issue. We will provide return instructions and a return label if necessary.

All returned merchandise must be in the same condition as sold, with all included accessories.
If the condition differs, we reserve the right to refuse the return or charge a restocking fee of 15% or more.

We are not responsible for personal data or items left in returned merchandise.
All returned merchandise must be free of personal accounts (such as iCloud, Google accounts, etc.) and factory reset accordingly.

We are not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us.
We are only responsible for the monetary value of the merchandise.

Claims for damaged or missing parts must be received within two business days of receipt of the merchandise.

We can only refund the original purchase price. Shipping fees are non-refundable.